Hitachi Rail Europe Ltd. (HRE) is today celebrating winning the RailStaff Award 2015 for Depot Team of the Year.
The award recognises HRE for its close collaboration with its manufacturing colleagues, which is driving a continuous improvement programme in Ashford and ensuring better reliability and maintainability.
The team was judged on its ability to set new standards for industry, exceeding customers’ expectations.
Managing Director of Hitachi Rail Europe Karen Boswell said:
“I am once again thrilled for my team at Ashford whose hard work in setting the highest standards in partnership working and customer service has been recognised. Congratulations to the team on this great achievement.”
Nigel King, Fleet Manager at Ashford Train Maintenance Centre, said:
“It’s great to be recognised for the hard work of the entire team in Ashford. Our state-of-the art Ashford train maintenance centre is recognised as a centre of excellence and has contributed to the Class 395 high speed services being scored among the best in the UK by fare-paying customers.We are proud to deliver a forward-thinking service, which has at its heart the passenger experience on the Class 395 Javelin™ train.”
Nigel went onto to say;
“Our skilled team of engineers are always willing to go the extra mile to ensure that we deliver the highest quality of service to the customer. The improvements the team at Ashford deliver directly translate to benefits for fare-paying customers – more trains, more seats and improved fleet reliability resulting in a positive impact on capacity as well as the passenger experience and comfort.”
The RailStaff Awards are recognised in the sector as people-centred awards, putting the right staff at the forefront of service delivery.
About Hitachi Rail Europe Ltd.
Hitachi Rail Europe Ltd., is a wholly owned subsidiary of Hitachi Europe, Ltd. and is headquartered in London, UK.
Hitachi Rail Europe is a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems, and maintenance depots.
Hitachi draws on many years of experience as a leading supplier of high-speed trains such as the Shinkansen (bullet train) for the Japanese and international markets. In Europe, Hitachi Rail Europe’s first rolling stock contract was to deliver a fleet of 29 Class 395 trains, the first domestic high-speed train in the UK, which are maintained at Hitachi’s state of the art depot in Ashford, Kent. As part of the British Department for Transport’s Intercity Express Programme, Hitachi Rail Europe will replace the UK’s ageing fleet of Intercity trains, and will establish a new rolling stock manufacturing facility in the UK for this purpose. The trains will be maintained and services in a number of new maintenance depots along the Great Western Main Line and the East Coast Main Line.
For more information about the company, please visit: www.Hitachirail-eu.com .